Partial resumption of customer service in the Department for Foreigners – message updated

Attention! Starting June 9th, 2020 (Tuesday) we are resuming the possibility of submitting missing documents concerning CURRENTLY PENDING CASES. Submission of missing documents will be possible from 3:30 PM to 5:30 PM. We’re reminding that it only applies to pending cases – submission of missing documents regarding, e.g., loss of employment concerning resolved cases or submission of residence permit applications in the office will be not be possible

The Department for Foreigners of the Małopolska Provincial Office in Kraków would like to inform about partial resumption of in-person customer service.

Reinstatement of appointments scheduled for May 27th, 2020 or later. Appointments for submission of missing formal documents concerning legalization of stay are reinstated as well.

All individuals that possess arequest to submit missing formal documents for their application for legalization of stay (including personal appearance, submission of fingerprints) scheduled for May 27th, 2020 or later are asked to appear in the office on the appointed date. The aforementioned individuals are to come to the Office with a valid passport and documents listed in the request.

Attention – individuals that possess requests to appear in the Office before May 27th, 2020 are asked to wait for contact from the Office and a new appointment.

Interviews and access to files (from May 18, 2020)

Starting from May 18, 2020 functions involving parties to proceedings are partially resumed (i.e. interviews and access to files). Initially, clients are going to receive their appointment dates via phone or email. Other individuals are going to receive their appointment dates via post. Please follow instructions listed in the letter.

Residence card collection (from May 13, 2020)

Starting from May 13th, 2020 the possibility of residence card collection is partially resumed. We’re only going to issue cards to individuals which we have previously contacted via phone or sent a text message/email to after May 7th, 2020. Please wait for contact from the Office. Please do not come to the Office without a scheduled appointment. Attention: in the case of residence card collection in Nowy Sącz, we would like to inform about the possibility of scheduling appointments via phone – 18 540 23 41.

We’re reminding: foreigners are to collect their residence cards along with a valid identity document (passport) after exhibiting proof of payment. In the case of residence cards issued to foreigners under the age of 13, the card is to be collected by their legal guardian. The procedure of residence card collection does not require the presence of a translator and/or proxy. Only holders of the residence cards will be allowed to approach the counter. Please come without third parties.

Fee for the card is 50 zł (amount in words: fifty złotych). Residence card reduced fee of 25 zł applies to foreigners:

  • which are in a difficult financial situation
  • whose purpose of stay is to undertake secondary or higher education in Poland
  • which are minors that were below the age of 16 on the day of submitting an application for residence card replacement

ATTENTION: Cash desk have resumed its services as of 26th of May.

Payment can be made via a bank transfer, at a bank, or a post office to the following bank account:

Małopolski Urząd Wojewódzki
NBP Oddział Okręgowy w Krakowie
08 1010 1270 0051 2222 3100 0000

We’re reminding of the sanitary rules which apply during visits in the Małopolska Provincial Office.

Only individuals without symptoms like fever, cough, and breathing difficulties may enter the Office (as per received appointment or without an appointment in cases which require personal appearance).

One is to come with all the required documents concerning the case, e.g., valid passport, proof of payment, etc. Only individuals which possess complete documents in each given case will be allowed to enter the Office.

One is to wear a mask or different covering of mouth and nose. One is to maintain proper distance from other individuals and Office employees (recommended distance is 2 meters).

Before entering the Office, one is to disinfect their hands at the designated point with provided hand sanitizer.

  • Removal of mask or other covering of mouth and nose is to occur only per clear instructions from an Office employee for the purpose of identification, after backing up for a safe distance.
  • During a visit on the premises of the Office one is to follow the provided rules of moving around.
  • One is to consider the fact that there will be no access to bathrooms in the Office.
  • In the case of violation of above-mentioned rules and arrangements visit in the Office will not be possible.

Receiving an appointment date for personal appearance in the Office does not exempt from undergoing quarantine or other forms of isolation associated with the epidemic hazard.

For your safety and due to the requirement of following provided sanitary guidelines issued for the purpose of preventing spread of the infectious disease COVID-19 caused by the SARS-CoV-2 virus, foreigners will be informed by the security guards and employees of the Office about the limitation of entrance to the Office by third parties.

Customer service will be conducted by meeting all sanitary requirements and ensuring safety of employees and customers. Scheduling appointments for foreigners which have submitted applications during the current period of imposed sanitary guidelines requires not only equipping the employees with necessary sanitary supplies, but also logistic solutions for documents, and coordination of moving around the office (entrance and exit) in order to prevent an excessive number of individuals from occupying the building.

Additional information – structure of work in the Office

Access to the Office is still restricted and available only for individuals with appointments. Office employees are still working and matters are resolved via phone, post, or email. Administrative decisions will be sent by post.

Applications regarding invitations, registration of residence of EU citizens, residence card replacement, and others are to be submitted via Polish Post or postponed.

Applications and documents regarding legalization of residence for foreigners are to be submitted via Polish Post or – if possible – postponed. Foreigners are to mail temporary, permanent, and long-term EU resident residence permit applications at the post office not later than on the last day of legal stay and wait for further instructions from the Office.

Mailing address:
Wydział Spraw Cudzoziemców MUW w Krakowie
ul. Przy Rondzie 6
31-547 Kraków

Submission of work permit applications

Dear employer! Work permit applications along with the required documents need to be submitted via post, online via, or – if possible – be postponed until further information from the Office.

Caution! Original informacja starosty is required in the course of work permit issuing procedures. In the case of submitting an application online, original informacja starosty needs to delivered to the Office via post.

Additional documents may be attached to work permit procedures via post or electronically by sending scans to the case inspector’s email address.

INFO.OPT Information and Helpline
general information:
12 39 21 804, 12 39 21 868
information for urgent cases:
12 39 21 983
Telephone and e-mail information regarding foreigners' affairs is handled: on Monday from 9 to 17 and from Tuesday to Friday from 8:00 to 15:00

In case of questions regarding courses of action during the epidemic we encourage you to contact us via our E-konsultant info.opt profile on Skype.

You can find further information on the website below:

We ask for understanding and responsibility.
Taking care of administrative matters during this extraordinary time needs to be postponed.
Remember – the way you act affects your and your family’s safety!